dark label.

Privacy Policy

Last updated: March 11, 2026

1. Data We Collect

We collect the following types of information:

Personal Information

  • Name and email address (via Clerk authentication)
  • Payment information (processed by Stripe — we do not store card details)
  • Profile information you provide

Usage Data

  • Pages visited, features used, and actions taken within the Service
  • Device and browser information
  • IP address

Third-Party Data

  • Spotify artist data (public artist profiles, listener counts, genres)
  • Email content (when you connect your Gmail account for email sync)
  • Calendar events (when you connect Calendly integration)
  • Form responses (when you connect Typeform integration)
  • Analytics data (when you connect Fathom integration)

2. How We Use Your Data

  • Service operation: To provide, maintain, and improve the Service
  • Communications: To send transactional emails, notifications, and updates
  • Analytics: To understand usage patterns and improve the user experience
  • Security: To detect and prevent fraud, abuse, and security issues
  • Legal compliance: To comply with applicable laws and regulations

3. Platform Administration & Data Access

dark label. (operated by Dark Label Music) uses role-based access control to manage the platform. Designated administrators have access to user data as described below. This access is necessary for platform operation, user support, coaching, and business analytics.

Administrator Roles

  • Owner: The primary platform administrator with full access to all user data and platform settings, including the ability to assign roles to other users.
  • Admin: Can view all user data and manage user access (approve or revoke accounts). Cannot change user roles.
  • Moderator: Can view user data, platform usage metrics, pipeline insights, and audit logs. Cannot manage user access or change roles.

Data Accessible to Administrators

Administrators (Owner, Admin, and Moderator roles) may view:

  • Your profile information (name, email, account status)
  • Pipeline entries, stages, and CRM activity
  • Projects and their current status
  • Invoices and payment history
  • Email communications synced through the platform
  • Calendar events and scheduling data
  • Connected integration data (Calendly, Typeform, Fathom)
  • Discovery sessions and scoring results
  • Outreach sequences and enrollment status
  • Content pieces and catalogue data
  • Platform usage metrics and activity history

Activity Logging

We maintain an audit log that records significant actions taken within the platform. This includes actions such as creating or modifying pipeline entries, sending emails, creating invoices, managing sequences, uploading files, and administrative actions like approving users or changing roles. Audit logs are used for platform security, user support, and business analytics. Audit log data is retained for as long as your account is active.

4. Third-Party Processors

We share data with the following third-party services:

  • Clerk — Authentication and user management
  • Spotify — Artist data retrieval (public API)
  • Stripe — Payment processing
  • Google — Gmail sync and calendar integration
  • Calendly — Scheduling integration
  • Typeform — Form integration
  • Fathom — Analytics integration
  • AWS — File storage (S3)
  • Sentry — Error tracking and monitoring

5. Data Retention

  • Account data is retained while your account is active
  • After account deletion, data is permanently removed within 30 days
  • Backups containing your data are rotated within 90 days
  • We may retain anonymized, aggregated data indefinitely for analytics

6. Your Rights

Under GDPR and similar data protection laws, you have the following rights:

  • Access: Request a copy of all personal data we hold about you
  • Rectification: Request correction of inaccurate data
  • Erasure: Request deletion of your personal data
  • Portability: Receive your data in a structured, machine-readable format
  • Restriction: Request restriction of processing in certain circumstances
  • Objection: Object to processing based on legitimate interests

To exercise any of these rights, use the Data Export and Account Deletion features in your account settings, or contact us at [email protected].

7. Cookies

We use the following cookies:

  • Authentication cookies — Required for login sessions (Clerk)
  • Preference cookies — Store your consent and display preferences
  • Demo session cookie — Used for demo mode access

We do not use third-party tracking cookies or advertising cookies.

8. Contact

For privacy inquiries, contact our data protection officer at [email protected].

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service. The date of the last update is shown at the top of this page.